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FAQ's |
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What is the time taken to deliver the blades?
Depends on the quantity and the dimensions. In case of an emergency we can ship on the same working day. |
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How do I know the status of my order?
Once you place an order we send you a confirmation about the date of dispatch. After dispatch we inform you the AWB number for you to track the shipment. |
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What specifications do you require for ordering the band knife blades?
We need the length x width x thickness of the band knife blade while ordering. You also need to specify what type of blade you wish to order for example Twisted, Toothed - if toothed number of tooth and type of tooth. |
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I want to order a band knife but I do not know the dimension?
Every machine has a small metal tag pasted or riveted on the back of the machine. Please check for the blade dimensions and inform us. Alternatively you can inform us the machine make and model and we will guide you. |
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I do not know the blade dimensions and the metal tag also is missing?
Please check your old purchase orders or the old invoices and you will find the dimensions. |
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I bought an old machine and there is no tag or any reference?
Take a measuring tape and measure the length while the tape completes a circle on all the pulleys. |
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What is the mode of Transportation?
We dispatch by courier, air freight and by sea. |
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Do you offer technical assistance for difficult to cut materials?
We have a team of application engineers with exposure to cutting a wide range of materials who can share their experiences with you and also suggest a suitable blade. |
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Do you offer other dimensions on request?
Yes, special dimensions available on request |
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Is there one blade which can cut all materials?
Different type of materials require a different cutting blade. |
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I have an urgent order to complete and I do not have any blades?
Our manufacturing facilities produce all the 7 days a week depending on a region. In case of an emergency one of our facilities will ship the blades to help you overcome the emergency situation. |
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Do you provide free samples?
Yes, we do however you need to send us your courier account number. |
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How do I make my payments?
By wire transfer (TT payments), Cheque or by Western Union. |
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What kind of packing you offer?
All the blades are coated with a rust preventive wax. Five pieces are bunched and placed in a plastic bag. The plastic bag of five pieces is carefully placed in a carton box and sealed. We offer sea worthy packing too. |
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Can I ask you a question about the blades?
Yes you are most welcome to contact us regarding any query related to band knife blades. |
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Where is your manufacturing company located?
We have our manufacturing facilities in India, Middle East and in Europe. Please visit our contact us page on the webpage for our address and contact details to locate a manufacturing facility nearest to you. |
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Do you have dealers / distributors in other countries?
Yes, we have distributors and dealers in many countries. |
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I wish to become a dealer for Diamond Band Knife Mfg Co?
You are welcome to contact us and we will help you. |
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I have an exposure to the field but I do not have much experience selling blades?
We offer technical training and help you initially with the business. An executive is always available for any assistance that you may require. |
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Do you also offer spares for the cutting machines?
Yes we offer a range of spare parts for all types of cutting machines. |
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How do I order for spares for the cutting machine?
You need to inform us the part number of the type of spare and we will assist you. If you can send us a worn out / broken part we can manufacture and send it to you. |
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